Return Policy

Order Cancellation

  • Order cancellations are only possible when the order is in the "Order Received" status, before the shipment preparation begins.
  • Once shipment preparation has started, order cancellation may no longer be possible. 

Conditions for Return and Refund

  • Please contact us at globalcs@trenbe.com within 7 business days of the delivery date if you would like to return the item.
  • Once your return request has been approved, we will issue a prepaid return label.
  • The item must be handed over to the designated carrier within 7 business days of receiving the return label.
  • If the item is not shipped within this period, the return request will be considered withdrawn and will no longer be accepted.
  • Returned items must be kept in their original condition to qualify for a refund. (Returns will not be accepted if the item meets any of the non-returnable conditions listed below.)
  • If your refund is approved, the purchase price of the item will be refunded within 10 business days after the returned item has been received and inspected.
  • The refund will be issued to the original payment method used for the purchase.
  • Please note that round-trip shipping fees are non-refundable.
     

Conditions for Non-Returnable Items

The following conditions may result in items being non-returnable:

  • The return request is made after the return window has expired.
  • The product’s value has been significantly diminished due to use or partial consumption.
  • Products such as swimwear, lingerie, stockings, socks, masks, etc., have been tried on or have had their protective film removed (for hygiene reasons).
  • Missing or damaged packaging, including receipts, authenticity certificates, and accessories (e.g., boxes, dust bags, packaging materials, shopping bags).

Please note: Returns may be refused if tags have been removed, packaging is damaged or missing or the product is damaged in a way that significantly reduces its value or if the product is in a condition different from its original delivery state. Additional costs (such as shipping fees and import duties) resulting from such issues will be the customer’s responsibility.

Photos Required Before Returning an Item 

  • Please note that failure to provide the required photos may delay or restrict the return process

Return Shipping Costs

  • Outbound shipping: US $49 (paid at checkout).
  • Return shipping: US $49 (deducted from your refund when we issue a prepaid label).
  • Total round-trip cost: US $98, paid by the buyer.

Customs Duties and Taxes

  • Customs duties, VAT, and other import taxes paid upon import are non-refundable.
  • For returned international shipments, additional customs duties, VAT, import taxes, or other charges may be imposed by Korean Customs during the re-import process. The final amount is determined solely by Korean Customs and may be up to approximately 30% of the purchase price.
  • Any such charges are the responsibility of the customer.
     

PayPal Payments

  • For orders paid via PayPal, the PayPal processing fee (approximately 4.4% of the total payment amount) may not be refunded in accordance with PayPal's refund policy.

How To Return

  • Pre-owned items are graded by condition. In rare cases, extremely light, grade-appropriate use may not be fully captured in photos and is not eligible for a free return.
  • Please contact us directly via email at globalcs@trenbe.com before proceeding, so we can provide you with the appropriate instructions and ensure a smooth and efficient process
  • For returns, please contact our customer service team globalcs@trenbe.com and let us know whether you would like Trenbe to arrange a pickup or if you prefer to return the item yourself.