- Model: Tenderness Heart Silver Necklace
- Year of purchase:
- Accessories: Main item
- Color: Silver
- Material: 925
- Size (cm): 2.3 * 1.8 * 42.5
- Notes: Minor scratches and dents present
- Accessories regulations: Brand accessories are primarily made of nickel and platinum-plated materials. Please avoid wearing for long periods if you have metal allergies. Please confirm any allergic reactions before making a careful purchase. Ella Boutique is not responsible for allergic reactions.

• S (New or Near-new) : It is an unopened product or in the same condition as the product on display with no signs of use.

• A (Very Good Condition) : The item shows light signs of use but has been well maintained, making it comfortable for continued everyday use.

• B+ (Vintage Condition With signs of use) : There may be scratches or stains, but you can use it without any burden.

• B (A Reasonable Product With Considerable wear and tear) : There are many scratches and stains, showing sings of age.

Shipping Details

• Your item will be carefully packaged and shipped within 2-3 business days.
  
  United States: Orders typically arrive within 4-9 business days. Delays are very rare and only occur if customs cannot reach the recipient for clearance confirmation. In nearly all cases, your parcel is delivered within the stated timeframe.
  
  Europe, Australia, and other destinations: Delivery usually takes 5-10 business days after the order is placed. Again, postponements are extremely uncommon—they happen only when the courier cannot contact the recipient for customs clearance, and almost all shipments arrive on schedule.
  
• While we strive for prompt delivery, occasional delays may occur due to customs procedures or unexpected circumstances. We’ll keep you informed every step of the way. (See details)

Order Cancellation

• Orders can be canceled only while in "Order Received" status, before shipment preparation. (See details)

Return & Refund

• If you’re not fully satisfied with your purchase, returns might be possible. Please contact us within 7 business days and send the item back within 7 business days after receiving our return instructions.
• Returned items must be in good condition for a full refund and will not be accepted if they meet non-returnable conditions. (See details)

Please note that duty and tax charges vary by country and will be clearly displayed during checkout. You will not need to pay any additional charges upon delivery.

For example, in the United States:

• Depending on the category, an extra duty fee of approximately 7–15% may be added.